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Reflection
Competency 2: Apply process improvement principles to enhance organiz
Reflection
Competency 2: Apply process improvement principles to enhance organizational performance and value.
This reflection activity is comprised of two sections, collectively totaling a minimum of 500 words. Complete your reflections by responding to all prompts.
Customer Service Essentials
Consider the following questions based on customer service essentials:
Why are there economies of scale in queuing systems?
What are the pros and cons of pooled-queue systems and separate-queue systems? Provide examples along with your opinion of the best option.
Provide an example of how variability can reduce capacity. Once compromised, how can capacity be restored?
Complex Projects
Consider a complex project you may have been involved in. If you have not been involved in a Complex Project, briefly describe a project, giving examples of the following as they pertain to the project.
The work breakdown structure (WBS)
Tasks
Subtasks
Work package
NOTE: These examples are best expressed on a Chart or Graph.
Work Breakdown Structure Example.docx
Based on the WBS, describe how you use the Critical path Method to determine the critical path?
Additionally, explain the role the project manager played or should play in managing the project’s success or failure. Include an example of a successful Project Manager.
Submit your reflection.
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