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Managing Change Summative Assessment: Outline & Rubric Summative Assessment Outl
Managing Change Summative Assessment: Outline & Rubric Summative Assessment Outline Managing Change Oral Presentation Competency: Managing Change Competency Statement: Demonstrate an understanding of how leaders effectively implement and manage change Summative Assessment Submission Title: Managing Change Oral Presentation Competency Objectives: 1. Demonstrate an understanding of why change occurs in organizations. 2. Demonstrate an understanding of how leaders build the capacity to change and innovate. 3. Demonstrate an understanding of the factors that impact managing change effectively such as organizational culture, communication and leadership. Purpose of this Assessment This assessment is designed to assess your knowledge and skills as a leader to effectively plan, implement and manage change. Using a scenario, you will develop a plan to successfully implement and sustain the change described. Your plan will include strategies for overcoming resistance, outline communication plans, and discuss how you will effectively lead and manage the change. From this plan you will develop a presentation that is appropriate to present to the senior management team of the organization. Item Required for Submission The item required for submission is a 15–20 minute oral presentation that describes your plan as a leader for managing a significant change initiative. Managing Change Summative Assessment: Outline & Rubric Step ONE: Review the Rubric Before starting, review the rubric to make sure you know the criteria on which you will be assessed. Step TWO: Preparation To prepare for this assignment, choose one of the following scenarios. Scenario Option 1: New Technology New technology is being adapted by your functional area to increase productivity and reduce headcount. Successful implementation requires running dual systems while employees are learning new software and work processes. Senior management is concerned that implementation goes smoothly and the new technology is fully functional within the shortest time possible. Scenario Option 2: Mergers and Acquisitions Your division is being acquired by a competitor, and although it is recognized this will generate many changes, the extent and timing of the changes is yet unknown. Senior management of both your division and the acquiring company want to ensure employees with critical organizational knowledge and skills are retained during the transition, and have asked you to lead the effort to plan and implement strategies to manage the change. Scenario Option 3: Staff Reductions Your organization has just downsized, eliminating ten percent of the staff. Retained employees – survivors of the lay-off – are being asked to do more with less. As a result of the lay-off you must manage the redistribution of work to a demoralized workforce and ensure productivity goals are met. Scenario Option 4: Significant Change from your Experience You may prepare the summative assessment using a different scenario that represents a significant organizational change you have experienced. Managing Change Summative Assessment: Outline & Rubric Step THREE: Completing the Oral Report Once you have selected a scenario, prepare an oral report for senior management that describes your plans to manage change. Use a systems thinking approach to prepare the oral report that must address the following topics: 1. Briefly describe the change, identifying the forces causing it and implications of the type of change (developmental, transitional or transformational). Support your analysis with evidence. 2. Identify potential causes of employee resistance and how you as the change leader will overcome resistance and gain all employees’ acceptance of the change. 3. Describe your communication plans, including the change message, effective communication channels and feedback loops, and rationale. 4. Discuss your leadership role as a change champion. Select one leadership practice from each of systems thinking, organizational culture, communication, and change champions (four leadership practices in total) to highlight how you will effectively lead and manage the implementation and sustainment of the change. Support your discussion with convincing evidence. The oral presentation must: • Be 15–20 minutes in length. • Use visuals such as PowerPoint or Prezi to support and reinforce key points. • Use correct grammar and spelling without errors. • Be comprehensive, interesting, and flow logically, fully addressing key points and connecting with the visuals. • Demonstrate an in-depth understanding of the leader’s role in planning, implementing and sustaining change. • Accurately identify causes of employee resistance to change. • Provide viable strategies to overcome resistance and enroll employees in supporting the change initiative. • Develop a communication strategy and plan that facilitates the successful implementation of the change. • Describe the leader’s role as a change champion and how you can positively lead the change effort. • Be delivered professionally, in a way that would be favorably received by a senior management team. Although citations and a reference page are not required, the plan described in the presentation must link to best change management practices as described in the competency readings and materials. Managing Change Summative Assessment: Outline & Rubric Step FOUR: Complete Checklist for Submission Before you submit, check to see if you believe you have met the criteria noted below. Did you… Clearly and concisely describe the change, comprehensively identifying multiple forces causing the change? Accurately identify and discuss implications of the type of change and support analysis with convincing evidence? Accurately identify multiple potential causes of employee resistance? Present a comprehensive and viable plan to overcome resistance that will gain all employees’ support? Present a comprehensive communication plan that describes convincing change message(s), identifies multiple communication channels, and creates effective feedback loops, along with a convincing rationale? Clearly and comprehensively discuss your leadership role as a change champion? Identify four or more specific leadership practices, at least one from each of systems thinking, organizational culture, communication, and change champions, to effectively lead and manage the implementation and sustainment of a successful change effort, and support your discussion with convincing evidence? Use visuals such as PowerPoint or Prezi that are creative, interesting, easy to read, and emphasize critical points of the presentation? Check for grammar and spelling errors? Present in a well prepared, poised, and well spoken manner, avoiding “ums” and “ahs” and ensuring nervousness does not interfere with delivery? Ensure your presentation is comprehensive, interesting, flows logically, fully addresses key points, and consistently connects with visuals? Step FIVE: Submit Your Work The 15–20 minute oral report may be submitted in one of several ways. • Record a YouTube video and submit the link for assessment. • Submit a voice-over PowerPoint in which you talk through each slide. • Use Zoom to present and save your presentation. • Your completed final assessment documents should be submitted through the Final Assessment page of your competency.
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