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You are a new manager at a busy hospital that serves a diverse patient populatio
You are a new manager at a busy hospital that serves a diverse patient population. You recognize the importance of embracing cultural diversity to provide patient-centered care and ensure a positive, safe, and quality healthcare experience. You recently realized that your team needs support in understanding and appreciating the cultural backgrounds and beliefs of their patients. You came to this realization after talking to one staff member about using the language line to translate for a patient, and your team said that no one knows how to use the language line. You also received a patient complaint that there is not enough diversity in your workforce that represents the community that you and your team serve. After you received the complaint, you started to assess your team’s level of cultural competence and you found that there are some knowledge gaps about the culture of the community, the tools to support patients that do not speak English, and your team lacks diversity.
Explain your position on diversity as it relates to this scenario.
Include at least two reasons to support your position.
Discuss potential legal and ethical issues you may encounter if you do not implement strategies to change the lack of diversity.
What strategies will you implement, and in what order, to tackle the challenges you are having with diversity?
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