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Within the Discussion Board area, write 300–500 words that respond to the following questions with your thoughts, ideas, and comments. This will be the foundation for future discussions by your classmates. Be substantive and clear, and use examples to reinforce your ideas.
For this Discussion Board, please complete the following:
The old saying that first impressions are everlasting could not be more accurate for customer service professionals. Perceptions and feelings form within the first few minutes of engaging with customers. It can be the word choice, tone of voice, facial expression, or listening ability that could be a challenge. The message may not always come across to the customer as intended.
Because of the complexity of human behavior, customer service professionals should recognize the difference in customer service styles (i.e., rational, inquisitive, decisive, and expressive) when dealing with customers.
Review the following article for more information on customer service styles:
The Four Customer Service Styles
Understanding customer service styles can help build effective communication and improve your relationship with customers.
Discuss the following with your classmates:
What role do the customer service styles play in building excellent customer service?
What communication challenges might you have when engaging a customer who has a different style from your own?
https://www.linkedin.com/pulse/four-customer-service-styles-domonique-vargas/
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