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INSTRUCTIONS
You will complete both PART 1 AND PART 2:
PART 1: BAD NEWS LETTER.
INSTRUCTIONS
You will complete both PART 1 AND PART 2:
PART 1: BAD NEWS LETTER. (10 marks)
Construct an Indirect/badnews letter with three paragraphs.
Create a company name and logo or letterhead at the top of your letter.
Remember to use correct letter format (not email format) in which the address bars are
completely different from email address bars (see models to follow correct format).
Remember not to place the ‘bad new’ in the introduction.
Here’s the situation:
1. You are a tourist resort office manager (you will create a name for it and a letterhead).
2. You are writing an indirect/badnews letter to reject an interior decorating company (invent
key player names) who submitted a proposal for redesigning your resort office, but didn’t meet
requirements (make up what these might be).
3. You will explain in a bullet list (second paragraph) why you did not contract this design
company.
4. In third paragraph, offer alternate future pathways for success interactions and to build good
will.
PART 2: THE REVISION EXERCISE (5 marks)
MAJOR LETTER AND REVSION ASSIGNMENT 15% 2024
Revise the following, faulty ‘bad news’ letter that an office manager of a book store sends to a
tutoring academy who ordered books. Revise the letter by correcting the format, structure,
content, tone and language.
The Book Nook
Montreal, QC
03/30/23
Jeremy and Don at Tutors On Demand
86 Flag Street
Toronto, ON R7R 8H9
Hi guys,
Re: your school order.
Thanks for calling us this morning, but after checking with our suppliers, the books you ordered for your
tutoring academy curriculum are out of print. Sorry. I know its been two months and you must be
disappointed. We can refund your deposit though.
Wishing you happy book hunting.
Sincerely,
Sari, The Book Book Office Manager
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